FAQs

No, Flextoy specializes in day and multi-day rentals only. Equipment can be rented for only a few hours but the minimum 1-day rate would apply.

Flextoy is located at 232 King St, Barrie, ON L4N 6L2.

No, Flextoy does not have direct access to trails or lakes at our location in Barrie. Customers can trailer the rental equipment to their desired location or Flextoy can deliver for a fee based on distance travelled (minimum delivery charge is $100).

Standard day rentals are from 9am to 5pm.

Yes, pickup and return times are selected when booking using our online store. Rental days are calculated using a rolling 24-hour clock.

Yes, if you picked up during the morning of your first rental day. Pickup and return times are selected when booking using our online store. Rental days are calculated using a rolling 24-hour clock.

No, fuel is extra. Equipment is supplied full of fuel and must be returned full if refueling charges are to be avoided.

A late return charge may apply.

The minimum age to sign a rental contract is 18 years old. The minimum age to operate the rental equipment is 16 years old.

Yes, licenses are required. See the applicable FAQ equipment section for details.

Check the booking page at flextoy.ca which shows the availability calendar for the desired rental equipment.

Yes, we accept VISA and MasterCard.

Although the equipment is insured for liability, Flextoy does not offer any insurance for personal injury or damage caused to the rented equipment or other property. Flextoy requires a damage deposit of $3000 per vehicle payable via credit card on the day before the rental start date. This deposit must be made with a credit card and is in the form of a pre-authorization only. The pre-authorization will be released once the equipment is returned with no damage.

The damage deposit is not required to be paid until the day before your first rental day and will be charged to the card used for completing the online booking.

Yes, Flextoy will provide a full refund for bookings if cancelled 30 or more days prior to the start of the rental period. For cancellations less than 30 days, there are no refunds except if weather conditions do not permit the rented equipment to be used at all during the rental period. An example of an acceptable weather cancellation condition is closed snowmobile trails due to poor snow conditions.

Rental equipment can operated anywhere in Ontario or Quebec where legally permitted to ride.

Flextoy supplies premium quality, late model equipment to ensure that breakdowns are very unlikely. If something were to happen, Flextoy will fix the issue or replace the faulty equipment with a replacement unit, free of charge.

Flextoy offers delivery and service support within a 150km radius of our location in Barrie, Ontario. Customers are welcome to take the equipment further, but if support is required outside of this area, it is the customer’s responsibility to bring the rented equipment back to within the coverage area.

SUVs and pickup trucks with a class 3 or 4 trailer hitch (2” square receiver) are required for most towing applications. A 2” diameter tow ball is required to connect the trailer to the hitch. Either a 4-pin flat or 7-pin round style electrical connector is required for the trailer lights.

Flextoy is 100% focused on ensuring that our customers’ safety is the #1 priority. This means safety training for each customer, whether they are experienced or not to ensure top-of-mind awareness on how to ride safe out on the trails or lakes.

For pontoon boat rentals, life jackets are provided on the boat for up to 9 passengers. For personal watercraft (PWCs), life jackets are not included with the equipment but may be reserved separately from Flextoy’s online store.

For personal watercraft (PWCs), up to 3 riders are permitted. For pontoon boats, up to 9 passengers are allowed.

Renters are required to have a boater’s license (Pleasure Craft Operator’s Card or PCOC). If you or a driver in your group does not have a PCOC, Flextoy can issue a free temporary boater’s license for the duration of your rental period.

Renters are required to have a valid driver’s license (any class).

Flextoy snowmobiles come with an OFSC (Ontario Federation of Snowmobile Clubs) trail pass. This means that they can be operated anywhere in the province-wide snowmobile trail network provided that the trails are OPEN. Alternatively, snowmobiles can be ridden on land owned by private trail network operators provided that renters purchase a trail pass for the duration of their ride. Haliburton Forest is such an operator with a great private trail network: https://www.haliburtonforest.com/things-to-do/snowmobile-atv-trails/

While paper copies of trail maps can usually be obtained from local businesses in your intended riding area, electronic maps are generally preferred since they are always current. Click the following link for viewing the OFSC Interactive Trail Guide: https://ofsc.evtrails.com/ which shows all Ontario trails and provides up-to-date trail conditions. The trail maps can also be viewed on the Go Snowmobiling Ontario mobile app available on the Apple App Store and on Google Play. Note that the trails are colour coded to indicate status: Red=closed trails, Yellow=open trails but in marginal condition, Green=Open trails in good condition.

Flextoy only rents helmets from our online store. We currently do not offer other apparel.

Yes, Flextoy offers fully enclosed double trailers that can be reserved from our online store.

Renters can provide their own fully enclosed trailers, but no open trailers are permitted. Transporting a snowmobile in the back of a pickup truck is permitted assuming at least 2 ratchet straps are used for securing.

1 rider is permitted. If the 2-UP seat option is ordered, then 2 riders are permitted.

Renters are required to have a valid driver’s license (any class).

Yes, Flextoy offers open utility trailers that can be reserved in our online store

Yes, renters can supply their own utility trailers.